FAQs
Below are some common FAQs from our clients before purchasing.
If you have any other questions, please contact us on our email support@haneenalsaify.com .
Orders
How can I cancel my order?
How can I cancel my order?
If you have placed a paid order, you can request cancellation by contacting our customer service at support@haneenalsaify.com as soon as possible. If your order has not yet been processed for shipping, we will cancel it and issue a full refund to your original payment method.
I entered the wrong address. What should I do?
I entered the wrong address. What should I do?
Please email us immediately at support@haneenalsaify.com with your correct address. If the order hasn’t been shipped yet, we can update it for you.
I haven’t received my order confirmation. What should I do?
I haven’t received my order confirmation. What should I do?
Please check your spam or junk folder. If you still can’t find it, contact us at support@haneenalsaify.com with your order details and we will resend the confirmation.
How can I check the status of my order?
How can I check the status of my order?
You can check your order status by contacting our customer service at support@haneenalsaify.com. Our team will assist you with all order updates.
I received incorrect items in my order. What should I do?
I received incorrect items in my order. What should I do?
Please contact us at support@haneenalsaify.com with your order number and photos of the items received. We will correct the order for Qatar deliveries only.
Can I change the items in my order after placing it?
Can I change the items in my order after placing it?
If your order has not been processed for shipping, email us at support@haneenalsaify.com and we will do our best to update your order.
Can I place an order over the phone or via WhatsApp?
Can I place an order over the phone or via WhatsApp?
You may place your order by emailing us at support@haneenalsaify.com, and our team will guide you through the process.
How can I contact customer support for help with my order?
How can I contact customer support for help with my order?
You can reach our customer support team by emailing support@haneenalsaify.com. Our team is ready to assist you with any questions or concerns.
Return
Do you offer returns and exchange?
Do you offer returns and exchange?
Yes! We accept returns and exchanges only for orders within Qatar. Products must be unused, in original packaging, and accompanied by a receipt. Please note that exchanges carry a fee of QAR 30. International orders are non-refundable and cannot be returned.
I received incorrect items in my order. What should I do?
I received incorrect items in my order. What should I do?
Please contact us at support@haneenalsaify.com with your order number and photos of the items received. We will correct the order for Qatar deliveries only.
How long do I have to return or exchange a product?
How long do I have to return or exchange a product?
Returns and exchanges are accepted within 24 hours of receiving your order for Qatar deliveries only. Products must be unused, in original packaging, and a QAR 30 fee applies. International orders are not eligible.
Shipment & Delivery
How long will my order take to arrive?
How long will my order take to arrive?
Delivery times vary by location:
• Qatar:1 day• UAE:2–3 working days• Saudi Arabia:5–6 working days• DHL International:3–4 business days
I am living in Qatar, if I place my order on Thursday, when will I receive it?
I am living in Qatar, if I place my order on Thursday, when will I receive it?
All orders placed during weekends or after working hours will be delivered on the next working day.
Do you ship internationally?
Do you ship internationally?
Yes, we offer international shipping. Delivery times and charges vary depending on the destination. Please note:
• International orders are non-refundable and cannot be returned or exchanged.
• Orders are subject to customs fees,which are not included in your order total.
Can I change my delivery address?
Can I change my delivery address?
If your order hasn’t been shipped yet, you can update your delivery address by emailing support@haneenalsaify.com.
Do you offer express or same-day delivery?
Do you offer express or same-day delivery?
Yes, express delivery options are available for Qatar only.